Shipping, Delivery & Returns Policy

At Ayurbetter, our products are prepared and packed with great care. This policy explains where we deliver, when you can expect your order and what to do if you need to cancel an order, return a product or report a problem.

Where We Deliver

We currently deliver within Great Britain, including England, Scotland, Wales, the Scottish Highlands, Scottish islands and the Isle of Wight.

We do not currently deliver to Northern Ireland, the Isle of Man, the Channel Islands or destinations outside Great Britain.

Delivery Charges

Standard delivery is included in the displayed price of our products. There are no additional standard delivery charges added at checkout.

Processing and Dispatch Times

In-stock orders are normally prepared and dispatched within 3–4 working days.

Working days are Monday to Friday, excluding UK bank holidays. During particularly busy periods, product launches or seasonal holidays, preparation may take a little longer. If a significant delay affects your order, we will contact you.

Once your order has been dispatched, you will receive an email containing your Royal Mail tracking information.

Delivery Service and Times

Orders are normally sent using Royal Mail Tracked 48.

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch. This is an estimated delivery timeframe and is not a guaranteed next-day or date-guaranteed service. Delivery may take longer in some locations or during periods of disruption.

The total estimated time for an in-stock order is therefore approximately 5–7 working days from the date of order.

Pre-Orders and Next-Batch Orders

Ayurbetter products are handcrafted in small batches. When the current batch has sold out, selected products may remain available to pre-order from the next batch.

Products available for pre-order will be clearly identified on the relevant product page before you place your order. Pre-orders may take up to 2 weeks to be dispatched. Royal Mail’s normal delivery timeframe begins after dispatch.

Payment is taken when the pre-order is placed, securing your place in the next-batch queue.

If we expect your order to take longer than the stated timeframe, we will contact you and give you the option to continue waiting or cancel the affected item for a refund.

Orders Containing In-Stock and Pre-Order Products

If an order contains both in-stock and pre-order products, the complete order will normally be dispatched together when all items are ready. The pre-order dispatch timeframe will therefore apply to the whole order.

If you would like available products to be dispatched sooner, please place them as a separate order from any pre-order products. As standard delivery is included in our product prices, no additional delivery charge will be added to either order.

Each separately placed order will receive its own order confirmation, dispatch confirmation and tracking information.

Delivery Addresses

Please check that your delivery address, postcode and contact details are correct before submitting your order.

If you notice an error, contact us as quickly as possible at hello@ayurbetter.com. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

Ayurbetter cannot accept responsibility for delays or failed delivery resulting from an incomplete or incorrect address provided by the customer. Additional delivery costs may apply if an order has to be sent again because incorrect delivery information was supplied.

Delayed or Missing Orders

Please check the tracking information supplied in your dispatch email first.

Occasional delays can occur after an order has entered the Royal Mail network. If your order has not arrived within 7 working days following its expected delivery date, please contact us at hello@ayurbetter.com or through the Contact page on our website.

We remain responsible for your order until it has been delivered to you or to a person you have identified to receive it. We will investigate delayed or missing parcels with Royal Mail and arrange an appropriate resolution.

If tracking shows that your parcel has been delivered but you cannot locate it, please contact us promptly – preferably within 48 hours of the delivery scan – so that we can begin investigating.

Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@ayurbetter.com.

If the order has already entered the dispatch process, we may be unable to stop it. You may still use your applicable cancellation and return rights after receiving the order.

Change-of-Mind Returns

You have the right to cancel an eligible online purchase within 14 days of receiving it, without giving a reason.

After notifying us of your decision to cancel, you must return the eligible product within a further 14 days.

Before returning anything, please contact us at hello@ayurbetter.com or through the Contact page on our website. We will provide the appropriate return instructions and return address. Please do not send products to any other business or correspondence address shown on the website.

To qualify for a change-of-mind return, products must be unused and unopened, with the tamper-evident closure and hygiene seal fully intact.

For reasons of health protection and hygiene, products cannot be returned for a change of mind after the tamper-evident ring or seal has been broken. This does not apply where a product is faulty, damaged, incorrect or not as described.

You are responsible for the cost of returning an unwanted product. We strongly recommend obtaining proof of postage and using an appropriately insured or tracked service, as you remain responsible for the returned parcel until it reaches us.

Please package returned products securely to prevent damage in transit.

Refunds for Change-of-Mind Returns

Once an eligible return has been received and inspected, we will issue the refund to the original payment method.

Refunds will normally be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever occurs first.

As standard delivery is included in our displayed product prices rather than charged separately, there is no separate outward-delivery charge shown on the order to refund.

We may reduce a refund where a product has been handled beyond what is reasonably necessary and its value has consequently been diminished. Products with broken tamper-evident closures cannot normally be resold and are excluded from change-of-mind returns for health protection and hygiene reasons.

Damaged, Leaking, Faulty or Incorrect Products

Every order is checked and carefully packed before dispatch. If your order arrives damaged, leaking, faulty or incorrect, please contact us as soon as possible—preferably within 48 hours of receipt—at hello@ayurbetter.com or through the Contact page on our website.

Please include:

• Your name and order number

• A description of the issue

• Clear photographs of the product and packaging, where possible

• A photograph of the delivery label if the parcel was damaged in transit

Please retain the affected product and all packaging until we have responded, as these may be needed for our investigation. Do not return or dispose of an affected product unless we ask you to do so.

Depending on the circumstances, we may offer a replacement, refund, partial refund or another appropriate remedy. Where we require a faulty, damaged or incorrect product to be returned, Ayurbetter will cover the reasonable return cost or provide return instructions.

Requesting that you contact us within 48 hours helps us investigate transit damage quickly, but it does not limit or replace your statutory rights.

Your Statutory Rights

Nothing in this policy excludes or restricts your legal rights. Products must be of satisfactory quality, fit for purpose and as described.

Your legal rights apply regardless of the change-of-mind exclusions relating to opened or unsealed cosmetic products.

Contact Us

If you have any questions about an order, delivery, return or refund, please contact us:

Email: hello@ayurbetter.com
Online: Use the Contact page at ayurbetter.com

Last updated: 24 September 2026