1. Nature of Service

• Ayurbetter offers Ayurvedic consultation services and products. Recommendations are based on traditional Ayurvedic principles rather than modern medical practices.
• Ayurveda is complementary to conventional medical treatment and not a substitute for professional medical care, diagnosis, or treatment.

1.2 Client Responsibility

• You may wish to consult your primary healthcare provider before making significant changes to your health regimen, especially if you are on medication or have pre-existing medical conditions.
• Any current health issues and/or medication you are taking will be thoroughly discussed during your consultation, and recommendations will be given according to your personal requirements. 
• You can read more about how Ayurveda works alongside modern medicine in this blog.
• Clients should provide accurate and complete health information during consultations to ensure appropriate advice is given.

1.3 Personalised Guidance

• All recommendations (diet, lifestyle, and herbal remedies) are tailored to the individual and their specific dosha imbalances.
• Results may vary from person to person, as Ayurvedic recommendations are individualised and depend on a variety of factors. We ask that one person’s health plan is not shared with another person, whether they have consulted with us or not.

1.4 Cancellation and Rescheduling Policy

• To reschedule or cancel an appointment, please notify us at least 24 hours in advance. Missed appointments are non-refundable, and we do not offer refunds on fees paid. Timely notice allows us to offer your slot to another client.  

1.5 Payment Terms

• Payment is required in full when making the booking. This ensures that both parties are committed to the process, and allows us to allocate the necessary time and resources to provide you with the best service possible. This also helps streamline the process and ensures there are no interruptions, allowing us to focus fully on delivering value to you from start to finish.

1.6 Liability Limitation

• Clients are responsible for their own health decisions and any advice given is in good faith based on personal health information provided.

1.7 Privacy Policy

• Client confidentiality and health data is handled by us in compliance with data protection laws.
• Storage and handling of personal data is secure, and client information will not be shared with third parties without consent of the client.

1.8 Use of Products

• Any foods, herbs, supplements, or products recommended by us are meant for supportive, complementary purposes.
• Clients should be responsible for checking for allergies or sensitivities to any products or herbs before use.

1.9 Consultation Duration and Scope

• Duration of the consultation is correct as per details on the website at the time of booking.
• Please be mindful of appointment timing to ensure that sessions do not overrun, allowing all clients to receive their full, dedicated time.
• If an appointment exceeds the scheduled time by 10 minutes or more, an additional session fee may apply. Unpaid fees for extra time may be subject to further action.

1.10 Force Majeure

• This clause releases Ayurbetter Ltd from liability if we are unable to fulfil obligations due to events beyond our control (e.g., natural disasters, internet outages, health issues).

1.11 Changes to Terms

• We (Ayurbetter Ltd) reserve the right to update or modify the terms and conditions at our discretion and provide notice to clients when such changes occur.

1.12  Appointment Etiquette 

• We reserve the right to end any call or session if a client’s behaviour is deemed inappropriate, disrespectful, inconsistent with the purpose of the appointment, or abusive. In such cases, booking fees are non-refundable, and further action may be taken if necessary.

1.13  Session Conduct and Recording Policy

• To ensure accuracy in providing personalised guidance and to enhance client support, sessions may be recorded for record-keeping, quality improvement, and legal documentation purposes. Recordings will remain confidential and will be securely stored in compliance with privacy standards. Consent will be requested prior to recording, and clients have the right to decline if they prefer not to have the session recorded.
• Should a client decline recording, the session will proceed unrecorded; however, we reserve the right to terminate any call or session immediately if inappropriate, disrespectful, or abusive behaviour is observed, or where a client’s behaviour is inconsistent with the purpose of the appointment. In such cases, booking fees are non-refundable, and further action may be taken if necessary.

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party. 

2.3 You are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. Adults may book appointments for children, in which case the adult is required to attend the appointment alongside the child for whom the session was booked.

2.5 We reserve the right to restrict or remove your access to our website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.

We take your privacy seriously. For further details please see our Privacy Policy.

4.1 We make every effort to ensure that the pricing and details displayed on our website are correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any overpayment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the appointment time or shipment of product.

4.2 We reserve the right to alter all/any product/session pricing without notice.

4.3 When a product is ordered from us, it is shipped to you, the purchaser, only once we have received and processed a valid payment made into our own bank account.

5.1 When you book an appointment on this website you will automatically receive a confirmation email from us to confirm your booking. 

5.2 Your booking is only accepted by us once we have emailed you to confirm the booking. If you do not receive a booking confirmation, you must assume that the booking process has not been completed. In this case, we request you to email us to let us know.

5.3 Product items or sessions not included within the confirmation email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

We endeavour to respond to all customer complaints or queries within five working days.

7.1 We grant you a licence to access the content, information and services contained within our website for personal use only.

7.2 This licence allows you to download and cache (using your browser) individual pages from our website.

7.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

7.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

7.5 Our website cannot be placed within the frame-set of another site.

7.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

7.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

8.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.

8.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

9.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.

9.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.

9.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.

9.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.

9.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.

9.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content.

9.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.

10.1Where content and information is provided on the website without charge we exclude all liability for such content and information.

10.2 All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, and other commercial opportunities are all excluded.

10.3 All indirect, consequential or special losses or damage are all excluded.

10.4 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.

10.5 All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.

10.6 These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.

10.7 These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.

10.8 These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.

By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities include, (but are not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.

We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.

We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.

The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and constructed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.

16. Third PartiesThese terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.

These terms & conditions set out the entire agreement and understanding between you and us.

Where acting as a consumer your statutory rights are unaffected.

 

Ayurbetter Limited
128 City Road. London. EC1V 2NX . United Kingdom

Company registration number: 14267399